Refund Policy - SEO Associates
Our Commitment to Customer Satisfaction
At SEO Associates, we take pride in providing exceptional digital marketing services to our customers. We strive to deliver outstanding results and ensure customer satisfaction. However, we understand that there may be situations where a refund is necessary. This refund policy is designed to outline our procedures and ensure a fair and transparent process for all parties involved.
Eligibility for Refunds
Before proceeding with a refund request, we encourage our customers to reach out to our customer support team to address any concerns or issues. In certain cases, alternative solutions may be available and can be more efficient than a refund.
Refunds may be considered under the following circumstances:
- Failure to deliver services within the agreed timeframe
- Unsatisfactory results despite reasonable efforts
- Technical issues that prevent the successful execution of the agreed digital marketing strategies
Refund Request Process
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer support team within 14 days of the service completion or the occurrence of the issue that warrants a refund.
- Provide detailed information about the situation and any supporting evidence.
- Our team will review the request and respond within 5 business days.
- If the refund is approved, we will initiate the refund process using the original payment method.
- Please note that refunds may take up to 10 business days to reflect in your account.
Non-Refundable Items and Services
While we are committed to customer satisfaction, there are certain items and services that are non-refundable. These include:
- Consultation fees
- Customized digital marketing strategies and plans
- Third-party services or software
Contact Us
If you have any further questions or concerns about our refund policy, please don't hesitate to contact us. Our dedicated customer support team is here to assist you and ensure a positive experience with SEO Associates.